FAQs

1. How are your frames constructed?
We use only the highest quality aluminum grade materials. Our frames are made from aluminium, with a depth of of 50mm and 25mm. In order to prevent indentation of the edge of the frame onto the canvas, our frames are constructed with a raised lip, which solves the problem nicely.

2. What is the Quality we get from Artpainting.com.my?

Frame Color: Powder Coated
Frame Material: Aluminum Waterproofing and Rust Proof
Printing Type: UV Printing on Eco Panel

Protective Layer: 2mm Clear Glass
Printing Material: 2mm Acrylic Eco Panel

Frame Material: Aluminum Grade A
>> Water Proofing
>> Rust Proof
>> Zero Toxicity
>> Light weighted and highly durable

Printing Material:
>> Acrylic Eco Panel Matte
>> Large color gamut
>> 18mil (457 microns) thickness
>> 11oz./yd.2 (373 GSM) weight
>> High scratch resistance.

Archival-certified and OBA free, our 20.5mil bright white,
Consistent poly-cotton blend matte canvas features an acid-free, neutral pH coating without any additives or agents.

Printing Quality: UV Printing using Korean TITAN DILLI printing technology.
Packing Method: Bubble Form Pack
Accessories Included: 2 power plug screws

3. What kind of canvas do you use?
Musuem Grade (Taiwan Imported)

Features
>> matte finish
>> large color gamut
>> 18 mil (457 microns) thickness
>> 11oz/yd 2 (373 GSM) weight

Archival-certified and OBA free, our 20.5 mil bright white, consistent poly-cotton blend matte canvas features an acid free, neutral pH coating without any additives or agents.

 

4. What kind of printer and inks do you use?
> Professional printing technology. Using Titan DILLI Korean imported UV Printing machine which worth more than half a million to ensure you the finest printing quality.

> All our printing are treated with UV Coating to protect your art prints from harmful UV ray and provides durable protective shield for our art prints for a very long time.

 

5. Will the print arrive ready to hang?
Our canvas prints are delivered stretched across a timber frame and ready to hang with mounting hook attached.

 

Care and Maintenance
1. I’ve never owned a canvas print before – how do you clean it?
Don’t use any sort of cleaning liquid or compound, ever. A static-electricity dusting cloth can be used with a light motion, or a vacuum with a brush attachment can be used gently to remove dust.

2. How long will my canvas print last?
If you hang your print away from direct sunlight and keep it away from moisture and dust, your canvas print will last for years and look as stunning as it did on day one.

Avoid bending your print – a crease will be permanent.
Keep your print away from moisture, condensation and humidity. Although our inks are water resistant, water can still cause damage.
If possible, allow a few days for your print to breathe and the inks to dry completely before framing. Select only archival (acid-free) frames. Wood frames treated with chemicals or paints can omit harmful gases that can attack the ink and paper.
Providing you keep your print free of dust, moisture and direct sunlight, it will last for many years.

 
Shipping and Delivery
1. How much does delivery cost?
Delivery is absolutely free for purchase above RM500.

2. Where do you ship?
We ship (nearly) anywhere in the world. Once you reach checkout you’ll be able to see if we ship to your country, or feel free to Contact Us and we’ll let you know.

3. Do you ship to PO Boxes?
Unfortunately, we can’t ship to PO boxes. Delivery must be to a physical address. We’re more than happy to deliver to your company or work address too.

4. How long does delivery take?
From the moment you click ‘order’ it usually takes about 5-10 business days for delivery. If you’re wondering about the status of your orde